Topic outline

  • General

    The Abbott Personal Learning Center

    A new way of learning- Anywhere and Anytime

    Below you will find sample lectures from the manager, supervisor, and agent classes. 

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  • Managerment Lecture Samples

    The Management Curriculum prepares one to manage and lead an operation through effective decisions. The curriculum is intended for individuals who are currently working in management or who are preparing themselves to become managers. These courses are appropriate for operational vice-presidents, directors, and managers.

    You may view sample lectures from the management curriculum by clicking here 

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  • Supervisor Lecture Samples

    The Supervisory Curriculum prepares one to manage an effective team. The curriculum is intended for individuals who are currently working in supervisory role or who are preparing themselves to become supervisors. These courses are appropriate for operational supervisors, lead or tactical managers.

    You may view the supervisor curriculum by clicking here 

  • Agent Lecture Samples

    The Agent Curriculum prepares one to become an effective agent of the tactical workforce. The curriculum is intended for individuals who are preparing themselves to become agents or be a better agent. These courses are appropriate for call center agents, help desk representatives, and support center technicians.

    You may view sample lectures from the agent curriculum by clicking below:

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